Cardsupply.com - Frequently Asked Question

Frequently Asked Questions

We hope that the following will be helpful. If you can't find your question here, please contact us.

I need invitations FAST!

Contact us as soon as possible; we'll help you find a great invitation that can be shipped within 24 or 36 hours. Rush charges may apply.

How long will it take to receive my cards/stationery/invitations?

Publishing/Printing time varies by publisher.

When choosing your products, look beneath the image for helpful information -- one of these items is "Working Days to Fulfill". This is the approximate number of weekdays or working days-- excluding holidays -- required to print or fulfill your order. Note that this estimate does not include the card's shipping time. You may select next day, 2nd day or ground (approximately four to five business days) shipping.

Can I use one of your holiday party invitations for my wedding?

Of course. We have arranged our invitations in categories to streamline our customers' searches. However, any invitation or announcement from any category can be used for other purposes. What really matters is your wording, which will make the invitation your own. For example, an invitation in our "wedding invitations" section can be used for any formal event, such, a gala, quinceanera or Fiftieth Anniversary party.

How many lines can I fit on an invitation?

Most of our invitations allow 10 to 14 lines of text. When you are considering a card, look beneath the image of the card. There you will find helpful information, including "Number of Personalization Lines."

Can I have my own artwork or logo printed on my invitation?

Yes. When you order your invitation, we request that you email camera-ready art as an eps or tiff file in a PC format. We are unable to accept faxes or photocopies of artwork. We recommend that the resolution of your image is not smaller than 300dpi.
Email to artlogo@cardSupply.com.

There is an additional charge for imprinting your logo. This charge ranges from $25 to $125. For that feature logos, such as corporate holiday cards, the logo charge is stated in the product information below the large image of the card. Logos may require additional publishing time.

When you order your card and send us your logo, we will be able to tell you exactly how much your cards will cost and how long they will take to be printed.

I like this invitation -- but I don't like the ink color and type style. Can I change it?

Usually. Contact us for options; email cservice@cardSupply.com; or call 1-888-444-card (2273).

Many of our invitations have matching response cards -- and/or thank you notes, reception cards, etc -- that are not shown on our site. Please ask us about them at cservice@cardSupply.com or 1-888-444-card (2273).

No. At step four of the ordering process, you may select either Secure Online Ordering to pay with a credit card, or you may select Fax and Mail orders which allows you to complete an order form that you then print out and mail in with your check. You may also fax in your order form and then mail a check. Your order will not be processed until payment is received. Companies and organizations that plan to order on a regular basis may request an application to establish an account for direct billing.

Yes, you may request a free sample of many of the cards, invitations, or announcements. Simply set up a cardSupply Customer Account and complete the online sample request form. The sample request form is accessed by clicking on the button found next to the large image of the product. It is important to accurately complete the questions on sample request form.

Samples are primarily provided for our customers to experience the quality of our products. We reserve the right to limit the number of samples provided to any one customer.

Can I see what my card/invitation/announcement will look like before it is printed?

Yes, most cards have the option of ordering a proof. A proof generally cost between $3.50 and $10 for orders of less than 500, and is free for orders of 500 or more. If you check the box on the order form to request a proof, you will receive a faxed copy of what the product will look like. This allows you to check spelling, spacing and see what your text will look like in the type style. You may then approve the proof and the order will be put into production, or you may make changes if necessary.

You may request an emailed PDF proof by noting the request in the comments box at the bottom of the personalization page.

Orders are shipped via United Parcel Service, Federal Express, or AirBorne Express.

I don't like the inside verse shown on a card. Is it possible to write my own verse?

For some cards, this is an option. There may be an additional charge for doing a custom verse. Contact cardSupply for more specific information on the card you are interested in.

Yes. Please email us at catalog@cardSupply.com. Let us know what products you are interested in, and we will send you printed information specific to your request. It is important to include specific product codes, the quantity, and when you plan to purchase. Please note that because we have over 20,000 products that change everyday, we are unable to present all of our products in a print catalog.

We are in process of developing our to the trade business. If you are a retailer with a storefront, please email us at trade@cardSupply.com.